Refund policy

Return Policy: We accept return requests within 7 days of the purchase date. This means you must initiate the return within 7 days of receiving the goods.

 

Eligible items must remain unopened, unused, and in the same condition as received, with original packaging intact. You must also provide the receipt or proof of purchase and bear the return shipping costs. To request a return, please contact: alice@fivexsports.com.

 

 Return parcels should be sent to: Beizha Village, near Wetland Park, Malan Tun Town, Tai'erzhuang District, Zaozhuang City, Shandong Province, China. Upon approval of your return request, we will provide shipping instructions.

 

 Unauthorised returns will not be accepted. For any queries regarding returns or exchanges, please contact: please contact us at: alice@fivexsports.com. Damage and Issues Please inspect your order immediately upon receipt.

 

Should you discover any defects, damage, or incorrect items, contact us promptly so we may assess the issue and resolve it appropriately.

 

Special Circumstances / Non-Returnable Items Certain items are non-returnable, including: customised products and gift cards. Exchange Service The swiftest method to obtain your desired item is to return your current purchase.

 

 Once the return is confirmed, place a new order for the replacement item. Refund Process Upon receiving and inspecting your return, we will notify you of the refund approval status. If approved, the refund will be automatically processed back to the original payment method within 10 working days.

 

 Please note that banks or credit card companies may require additional time to process and credit the refund. Should you not receive your refund within 15 working days after approval, please contact us at: alice@fivexsports.com